Quality of Service

Associated Process Servers is the leading firm of specialist process servers in the industry and dominates the profession.

The company applies its uniquely innovative approach to process serving on behalf of legal firms, debt collection and debt purchase businesses as well as the general commercial, private and government sectors. Decades of developing this approach has enabled Associated Process Servers to reach the pinnacle of its field and provide its clients with exceptional quality and efficacy of service.

 

Diversity of Clientele

We act for a vast range of client sectors covering every aspect of legal process including:

• Debt Recovery
• Dispute Resolution
• Personal Injury
• Corporate Fraud
• Nuisance
• Criminal
• Defamation

• Matrimonial
• Housing
• Landlord and Tenant
• Insolvency
• Housing
• Family Law
• Contract Law

 

Our Process Servers

 

Unrivalled Abilities and Standards

Through rigorous vetting, selection and ongoing training procedures we have acquired an incredibly strong and cohesive workforce. Our process servers ensure a height of diligence unknown to our competitors and such expertise has propelled Associated Process Servers to the pinnacle of the particular and specialized field of process serving. The experience and dedication of our process servers guarantees client satisfaction and, once instructions are in our hands, eliminates the need for client concern.

Fixed Fee & Discounted Rates

Certainty of Low Cost without Compromised Quality

Documents are served on a fixed-fee basis which encompasses every aspect of the case from instruction to final report, so that clients never encounter unexpected fee increases. Our fixed fees are exactly that and no additional fees are charged in respect of:

• Attendance out of business hours, at weekends or during public holidays.

• Multiple visits to a property with no predetermined limit for attendance.

• Mileage or other travel costs.

• Drafting of Statements and Affidavits of Service.

Substantial discounts of up to 50% can be negotiated for volume or regular work in order to provide suitable rates and billing arrangements in line with any given client’s needs.

Action & Turnaround Times

Immediate and Intensive Attention

Immediate action, including collection or issuing of documents, is available at any time with turnaround times between receipt of instructions and action thereon generally being same-day. Our process servers and administrative staff are acutely aware of both the needs of the client as well as the requirements of the Courts in receiving prompt and effective action from start to finish in all matters.

The reliability and proven track record of our firm as a whole has enabled us to develop an unrivaled client base who utilize the skills of our process servers on a repeat basis, many of whom have done so for over a decade.

Attendance Times & Geographic Coverage

Extensive Beyond Expectation

We accept that more often than not process serving requires to be undertaken at anti-social hours and accordingly our process servers routinely attend residential addresses out of working hours and irrespective of holidays or weekends in order to produce optimum results for our clients. Indeed, shift rotations are deliberately laid down with this in mind.

Geographical location of any given process serving work, from “backwater to metropolis”, presents no hindrance to our vast complement of full-time contracted in-house process servers who cover the entirety of Australia as well as most other countries worldwide.

The widespread nature of our process servers, in conjunction with the enormous quantity of work undertaken, results in Associated Process Servers having both a detailed knowledge of local geography and also a surprisingly extensive historical knowledge of individual parties to be served. It is remarkably commonplace for individuals to appear on our books repeatedly as bad debtors, repeat offenders and so forth. Our insight in this respect gives us an enormously beneficial edge in carrying out instructions with the highest degree of efficacy.

Documents Served & Procedural Rules

Outstanding Expertise

Associated Process Servers has for years regularly served documents of all varieties and we maintain an expert knowledge of all general legislative and specific procedural rules as well as all other regulatory requirements, both as to the methods of service and also as to the evidential consequences.

Our extensive resources are applied diligently to ensure we are fully abreast of all developments and changes in the legislative and regulatory side of the business. Compliance by us and our clients is held as highest priority.

We carefully assess how rule changes affect process serving on a practical level but uniquely we also consider how changes affect our clients' business and how our performance can incorporate our clients' needs.

Types of Documents Served

The full spectrum of legal documents are served regularly by our process servers on a daily basis with full compliance as to methods of service under existing legislative and procedural requirements. Documents served such include, inter alia:

• Statement of Claim

• Originating Process

• Creditor's Statutory Demand

• Creditor's Petition

• Bankruptcy Notice

• Application for Divorce

• Application for Interim Orders

• Application for Final Orders

• Financial Statement

• Notice of Motion

• Complaint

• Summons

• Subpoena to Attend

• Subpoena to Produce

• Examination Order

• Garnishee Notice

• Landlord and Tenant Notice

• Local Court Documents

• District Court Documents

• Federal Court Documents

• Supreme Court Documents

• Family Court Documents

• Workers Compensation Documents

• International Documents

Tracing and Locating

Overcoming Absconders and Moves

Experience shows that parties are frequently found to have moved from given addresses. Such situations may comprise either a deliberate attempt to evade service of documents or simply a run-of-the-mill change of address.

As a matter of routine, our process servers make extensive enquiries on the doorstep, with neighbouring residents and indeed through any other source which could potentially provide information beneficial in determining the whereabouts or new location of the party to be served. On occasion, it may prove advantageous to conduct periods of surveillance in order to obtain requisite information and again we are pleased to carry out the same upon due instruction. Such enquiries require skilled investigative techniques in which all field staff at Associated Process Servers are highly trained and qualified.

The results and leads which arise from our enquiries are relayed to our clients to ensure that they are kept fully apprised of all relevant circumstances and therefore able to instruct us appropriately for the highest level of performance and case progression.